Motor Codes operates OFT-approved codes of practice that raise and maintain standards in the service and repair and new car sectors.
The New Car Code covers over 99% of all new cars sold in the UK and regulates the advertising, sale, warranty, replacement parts availability and complaint handling processes for new cars.
The Service and Repair Code helps motorists to identify responsible garages, offers a structured complaints procedure and promotes good customer service. Over 7,000 garages in the UK subscribe to the code and millions of motorists benefit from its protection and standards, in addition to the free advice line and dispute resolution service.
The code commits subscribing garages to:
honest and fair service
open and transparent pricing
completing work as agreed
invoices that match quoted prices
competent and conscientious staff
a straightforward and swift complaints procedure
It offers motorists:
a free motoring advice line (0800 692 0825)
an online Garage Finder tool, complete with real-time ratings, to locate the nearest reputable garage
free conciliation and low cost, legally binding arbitration
Desperate times call for desperate measures, and while the (rumoured) fusion between PSA Peugeot-Citroen and Opel may not be seen as a ‘desperate’ measure, it is certainly no stretch to say that it was dictated by the times. Peugeot have been hit hard by the crisis, harder than most other car manufacturers in Europe, including their conational Renault. One of the reasons for this is no doubt related to the insistence by the Peugeot family on keeping much of their production local. An extraordinary 45% of their global production takes place in France, compared to Renault’s 27%. While this reveals a commendable spirit, it is also something that is now taking its toll, as the same company that once symbolised the French industrial spirit now loses an incredible 200 million euros per month.
Hence the decision to join forces with the German company Opel, who are in a slightly more comfortable position (though they too have been troubled, in particular as they were hit by the increased competition face to some of the better sedans, SUVs and 44 vehicles released in the German market as of late). Mind you, this is not something that has officially been announced yet – it has merely been suggested by the site of the newspaper La Tribune. Still, if we consider that La Tribune had already in the past announced an alliance between Peugeot and another automobile company (this being the American GM, who now control 7% of the French group), and the scoop turned out to be correct, we have a good precedent to take them seriously this time as well.